Refund policy

Last updated: August, 2026
At FurEverest, we want to offer you an outstanding shopping experience. If you are not satisfied with your purchase, you have a 14-day right of return from the day you receive your order. Holiday Returns Extension: Orders placed between November 1 and December 31 may be returned until January 31 of the following year.

 

How to start a return

  • Request a return within 14 days of delivery by emailing us or submitting a return request in your account. We will respond within 24 hours on business days.
  • Please have your order number and the item details ready.
  • You arrange the return shipping yourself using any carrier of your choice — you provide the return label.
  • Please ship the package within 14 days of receiving our approval email.

 

Return costs

  • Standard: No restocking fee applies. For voluntary returns, you choose the carrier and pay the return shipping (typically $8–15).
  • Exception: For damaged, defective, or incorrectly delivered items, we cover all return and replacement shipping costs.

 

Condition of the items

  • Damaged or Defective Products: If your order arrives damaged or defective, please contact us within 7 calendar days of delivery with your order number and clear photos of the item and packaging. Once verified, we will send you a replacement product at no additional cost.
  • Items must be returned new: unworn, unwashed, undamaged, unaltered, free of cosmetics, stains or odor, with tags attached and in their original packaging.
  • Please include all supplied accessories, manuals, and any free gifts.

 

Refunds

  • Once your return has arrived and been inspected, we will refund the purchase price within 5 business days to your original payment method.
  • You will receive a confirmation email as soon as the refund has been initiated. Refunds are issued in USD. Duties are not refunded on change-of-mind returns (they cannot be recovered from customs); for defective, damaged or incorrect items, duties are fully refunded.

 

Exchanges

We do not offer direct exchanges. If you would like a different item, please return your order for a refund and place a new order.

 

Delivery not received

A package is considered lost when the carrier officially declares it lost, or when tracking has not updated for 7 or more business days. Please report a lost package within 30 days of the last tracking update; carrier investigations take 7–15 business days. Once the loss is confirmed, we offer a free replacement or a full refund — your choice.
The return address will be provided by email once your return is approved. Please do not ship your return until you receive our approval email.

 

Non-Returnable Items

The following are final sale and cannot be returned:
  • Gear that has been worn by or fitted to an animal — please check sizing and fit indoors before using equipment outdoors
  • Personalised items, such as custom tags, embroidered names or made-to-order patches
  • First-aid and emergency supplies once the seal has been broken
  • Opened consumables, including treats, food or supplements
  • Items marked Final Sale on the product page
Items arriving defective, damaged or incorrect are always accepted for return.

 

Cancellation Policy

  • You may cancel your order within 12 hours of placing it.
  • Approved cancellations will receive a full refund to the original payment method.
  • To cancel, email us at hi@fureverest.com..
  • After 12 hours, orders are processed and cannot be canceled, but may still be returned after delivery.

 

Need Help?

For any questions, visit our FAQ page or contact us at hi@fureverest.com.

 

Contact Information

Email: hi@fureverest.com Phone: +1 (646) 859-3599
Customer Service:
Monday to Friday: 10:00 AM - 5:00 PM (America/New_York)
We will respond to your email within 24 hours (Mon–Fri). Weekend messages will be answered on Monday.