Shipping policy

Last updated: August, 2026
This policy aims to give you a clear understanding of our shipping process and delivery times at FurEverest. Please read it carefully before placing your order.

 

Shipping Areas

This shipping policy applies to orders delivered within the contiguous United States. We do not ship to Alaska, Hawaii, P.O. boxes, or international addresses. Orders may ship in multiple parcels at no extra charge.

 

Processing and Delivery Times

We do our best to process and dispatch your order as quickly as possible. Please note our standard timelines:
  • Order Cut-Off Time: 5:00 PM (America/New_York). Orders placed after this time will begin processing on the next business day. Business days are Monday–Friday, excluding US federal holidays.
  • Address changes are only possible within 12 hours of placing the order.
  • Processing Time: 1–4 calendar days (averaging 3; our warehouse operates 7 days a week).
  • Transit Time: 8–10 business days
  • Estimated Total Delivery Time: Processing 1–4 calendar days + transit 8–10 business days (approximately 2–3 weeks)

 

Shipping Costs

  • Free Standard Delivery: We cover the delivery costs for all orders, with no minimum purchase required.
  • All our products are delivered directly to your home with no hidden shipping fees at checkout.

 

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email. Please allow up to 48 hours for the tracking information to update on the courier's system. If you do not receive your tracking number within 5 days of placing your order, please contact us at hi@fureverest.com. Orders may ship in multiple parcels at no extra charge.

 

Customs and Import Duties

All duties and import taxes are paid by us (DDP). Nothing is due upon delivery.

 

Delays, Lost, or Missing Packages

While we make every effort to meet our estimated delivery times, unexpected delays can occur due to high demand (e.g., sales or holidays), adverse weather conditions, or carrier delays.
Holiday Shipping Notice: Orders placed after December 4 may not arrive before December 25; we will contact you and you may cancel for a full refund.
  • Delays: If your order exceeds the estimated delivery time, please contact us so we can investigate the status of your shipment.
  • Lost in Transit: A package is considered lost when the carrier officially declares it lost, or when tracking has not updated for 7 or more business days. Please report a lost package within 30 days of the last tracking update; carrier investigations take 7–15 business days. Once the loss is confirmed, we offer a free replacement or a full refund — your choice.
  • Refused or Unclaimed Packages: Packages refused or not collected are treated as a voluntary return; the refund will be less the original outbound shipping cost and any duties already paid (which are not recoverable), and the deduction is listed in the refund confirmation. Items lost, damaged or destroyed as a result of refusal or failure to collect are not eligible for a refund.
  • Marked as Delivered: If your tracking shows "delivered" but you have not received your package, please check with everyone at the address, porches, mailrooms, lockers, and neighbors before contacting us. Carriers may scan packages up to 24 hours early, so please wait one more day. Please report this situation within 7 calendar days of the delivery scan. If the carrier confirms delivery to the correct address, we cannot refund or replace; as a one-time courtesy, each customer may receive one replacement, which may require a carrier or police report.

 

Contact & Company Information

If you have any questions regarding shipping or delivery, please get in touch with us:
Email: hi@fureverest.com Phone: +1 (646) 859-3599
Business Hours:
Monday – Friday: 10:00 AM – 5:00 PM (America/New_York)
Saturday – Sunday: Closed
Public Holidays: Closed
We will respond to your inquiry within 24 hours (business days) of receipt, Monday to Friday (excluding public holidays).